Refund Policy
Last updated 21 October 2026
Who handles your payment
Payments are processed by Paddle.com, our reseller and Merchant of Record. Paddle takes the payment, handles sales tax and invoices, and issues every refund.
14 days, no questions
If Otium is not right for you, ask within 14 days of a payment and you get that payment back in full — the annual plan, a single month, or a monthly renewal. Email support@otiumed.com, or reply to your Paddle receipt.
What a refund ends
A full refund ends the access that payment bought. A refunded monthly subscription is cancelled as well, so it does not renew.
After 14 days
Payments older than 14 days are not normally refunded, but every request is read. If something went wrong on our side, tell us.
Renewals
The annual plan and the single month never renew, so they never charge you again. A renewing monthly plan can be turned off at any time from Account settings, and access continues to the end of the month already paid for.
Questions? Email support@otiumed.com.